Terms and Conditions

OVERVIEW This website is operated by Avera. Throughout the site, the terms “we”, “us” and “our” refer to Avera. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

SECTION 2 - FINAL SALE & REFUND POLICY

All sales are final. By completing a purchase, you acknowledge and agree to the following:

  • No Standard Returns: We do not offer returns or refunds for "change of mind," "unopened items," or "accidental orders."

  • 60-Day Performance Guarantee: Refunds are exclusively available through our Performance Guarantee. This requires the customer to provide a daily, time-stamped video or photo log documenting 60 consecutive days of product use as directed.

  • Verification: Failure to provide a complete 60-day log with valid metadata will result in the immediate denial of a refund request.

  • Shipping Costs: All shipping costs are non-refundable.

SECTION 3 - SHIPPING & DELIVERY

  • Timeline: Our standard shipping window is 6–15 business days. However, this is an estimate and not a guarantee.

  • Extended Delays: You agree that delivery may exceed 15 business days due to global logistics instabilities, customs processing, or carrier delays.

  • Risk of Loss: The risk of loss and title for items purchased by you pass to you upon our delivery to the carrier. We are not responsible for packages marked "Delivered" by the carrier that are lost or stolen.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

SECTION 6 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 7 - LIMITATION OF LIABILITY

In no case shall Avera, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or replacement costs, arising from your use of any of the service or any products procured using the service.

SECTION 8 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

SECTION 9 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at averastorehq@gmail.com.